The Reception counter is one of the most important area of a hospital and the same is true at PGIMER, Chandigarh. The Reception act as the first line of contact to provide the necessary help to the patients and their attendants through Reception counters and “May I Help You desks. Upon arrival at PGIMER, patients/attendents require help vis-a-vis information regarding location of various services and facilities which is duly provided at the reception
Location and Timings
At present seven Reception counters at ACC, AEC APC, ATC, Emergency Reception, Nehru Hospital (Main Reception) and New OPD Reception are in existence and they provide prompt information to the patients, their attendants and general public.
Job and Responsibilities
*Handling Patients-Guide the patients and their attendants regarding the locations and timings of clinics, laboratories, wards and departments. Attend all the telephone enquiries pertaining to information about patients, doctors, different clinics and OPD Schedules.
*Trolley Services-The Reception supervises contractual HAs deputed as call men, trolley men, patient helpers and trolley washers. The Reception ensures that sufficient number of trolleys and wheel chairs are available at all the Reception Counters.
*Telephone Directory-The department is assigned the duty for preparation of PGI telephone directory, for which it keeps updating the changed numbers in its records.
It also generates a list of the status for staff and VIP patients admitted in different wards and sends to various senior functionaries on daily basis.
*Care of Unknown Patients-Reception takes care of various unknown and disabled patients disowned by their families left in hospital for unknown reasons. Reception upload the photograph of unknowns in PGI website and coordinate with NGos for proper care and shelter after their discharge. The Pateints who know their address, arrangements are made to drop them at bus stand and railway stations.
*Sarais-The PGIMER also provides accommodation to the needy and poor patients who come from far off places for treatment, at nominal and affordable rates in the Sarais.Reception looks after the maintenance and allotment of the Sarai rooms. There are different types of accommodation in the sarais such as dormitories, independent rooms with common toilets and rooms with attached bath.
*Protocol duties-Reception staff receive various VIPs and government officials and dignitaries for various official meetings. Our officials receive them, escorts them and drop them back to the airports/railway stations
*Managing Donation Box-Reception manages the donation box installed in Emergency wing. It is opened every three month in presence APRO and one Social worker .we also guide the patients attendants about the donations.
*Allotment of private rooms-Two Reception counters one in Emergency and other in ACC deals with the allotments of private rooms. At Emergency Reception allotment slips are given to the patients after the duty hours, on Sundays and gazetted holidays.
* Beside this the department helps and guides patients by providing following forms to the patients and their attendants.
-Chronic Disease Certificates forms
-Concession Forms for transportation (Railways & Roadways) for patients.
-Poor Free Forms(BPL)