Reception

        The Reception evolved as an important department in recent years expanding its  footprints to all  Centres from a single counter in Nehru Hospital.  Reception plays a pivotal role in the functioning of PGIMER.  The reception work is supervised by an Acting APRO under the guidance of APHA. Five Receptionists and 26 (contractual) receptionists manage the eight counters. 

Detail of Reception Counters

        At present eight Reception counters at ACC, AEC, APC, ATC Emergency Reception, Nehru Hospital, New OPD Reception and PET Scan centre are in existence and they provide prompt information to the patients, their attendants and the general public. Efforts are made that each counter be supervised by a senior and trained Receptionist as per availability of the staff. Constant checks are made by the APRO to monitor the prompt and efficient inquiries being provided by the Receptionists.

 Organization Structure

Job and Responsibilities

Handling Patients

        Guide the patients and their attendants regarding the locations and timings of clinics, laboratories, wards and departments. Attend all the telephone enquiries pertaining to information about patients, doctors, different clinics and OPD Schedules.

Trolley Services

        The Reception supervises contractual HAs deputed as call men, trolley men, patient helpers and trolley washers. The Reception ensures that sufficient number of trolleys and wheel chairs are available at all the Reception Counters.

Telephone Directory

        The department is assigned the duty for updation of PGI telephone directory, which is done on quarterly basis. Citizen Charter of the institute is also updated on PGI website.

Care of Unknown Patients

        Reception takes care of various unknown patients  mostly the accidents victims  admitted in the hospital. Reception upload the photograph of unknowns in PGI website and coordinate with NGOs for proper care and shelter after their discharge. The Patients who know their address, arrangements are made to drop them at bus stand and railway station.

Sarais

        The PGIMER also provides accommodation to the needy and poor patients who come from far off places for treatment, at nominal and affordable rates in the Sarai.  These Sarais are a boon for these poor patients who cannot afford accommodation elsewhere. There are different types of accommodation in the sarais such as dormitories, independent rooms with common toilets and rooms with attached bath.

Presently, there are three Sarais (Rotary, Hari and Janta) owned by the PGI in which 31 independent rooms and 158 beds available in the dormitories.

 Protocol duties

         Reception staff receives various VIPs and government officials and dignitaries for various official meetings. Our officials receive them, escort them and drop them back to the airports/railway stations

Managing Donation

         Reception manages the donation box installed in Emergency wing. It is opened every month in presence APRO and one social worker .We also guide the patient’s attendants about the donation.

 Allotment of private rooms

         Two counters one in Emergency and other in ACC deals with the allotments of private rooms. At Emergency Reception  allotment slips are given to the patients after the duty hours, on sundays and gazetted holidays.  It also generates a list of the status for staff and VIP patients admitted in different wards and record their state of health and sends to Director Office and Medical Superintendent Office on daily basis.

        - Beside this the department helps and guides patients by providing following forms to the patients and

          their attendants.

        -Chronic Disease Certificates forms

        -Concession Forms for transportation (Railways & Roadways) for patients.

        -Poor Free Forms