Citizen Charter

INTRODUCTION:    

This Citizen Charter is an initiatie to focus on our commitment towards proiding efficient patient care serices to its citizens. It is an effort to introduce transparency and make the institute patient friendly by declaring the standard of arious serices offered and accountability of the administration. This charter intends to proide guidelines which enables citizens to better understand: -

•  The serices & facilities aailable
•  The quality care & quality of serices user are entitled to
•  Complaint redressal system through which complaints regarding   denial or poor quality of serice can be redressed.

MISSION: 

"Serice to the community, care of the needy and research for the good of all"

Postgraduate Institute of Medical Education and Research (PGIMER), Chandigarh is mandated to

• Proide high quality patient care.
• Attain self-sufficiency in postgraduate medical education
• Meet the country's need for highly qualified medical teachers in all medical and surgical disciplines.
• Proide educational facilities for the training of personnel in all important branches of health actiity.
• Undertake basic community based research.

CONTACT US:

Address           : Postgraduate Institute of Medical Education & Research, Sector-12, Chandigarh PIN- 160012, India

Website            : www.pgimer.edu.in

E-mail              : pgimer-chd@nic.in

Phone              : +91-172-2746018

EPBAX             : +91-172-2747585
Fax                  : +91-172-2744401, 2745078

QUALITY OF SERICES:

PGIMER, Chandigarh an autonomous institution & a deemed medical uniersity is a premier tertiary care institution of national importance. PGIMER is committed to proide high quality serices & medical care (preentie, promotional, diagnostic, & therapeutic) to eery citizen. Comprehensie, best tertiary care (specialty & super specialty serices) is proided here without any discrimination.  (PGI staff asserts that all our users receie gracious & prompt attention).

LOCATION:

PGIMER campus is located in Sector 12, Chandigarh, "The city beautiful" with main entrance on the Madhya Marg.

RECEPTIONS:

Eight Reception counters across hospital proide prompt information to the patients, their attendants and the general public:

PATIENT CARE CENTERS:

NEHRU HOSPITAL FACILITY:

• 949 bedded hospital which includes general wards, priate wards and intensie care units (ICU).
• Fie Priate wards haing 98 rooms. For allotment in priate wards, after recommendation by the treating doctor, patient should contact the Medical Superintendent office. A waiting list is maintained, and the priate rooms are allotted as per the waiting list. The hospitalization charges of priate room are Rs. 1900/- per day. (which include doctors isiting fee and few basic inestigatory and dietary charges)
• State-of-art diagnostic facilities like PET scan, Gamma Knife, CT scan, Spiral CT, 3T-MRI, Ultrasound, Digital X-rays, DSA, and SPECT scan.
• Clean Labour Room (CLR) & Septic Labour Room (SLR).
• Transplantation of Cornea, Kidneys, Lier and Heart is being done under Transplant of Human Organs Act 1994 and its subsequent amendments.
• All in-patients receie treatment by team of Resident Doctors and Nurses, aailable round the clock, under the superision and guidance of Faculty Members.
• Eery inpatient is proided with two attendant passes.
• isitor's timings in General Wards are from 6:00AM to 7:00AM and 6:30PM to 7.30PM.
• For poor patients, on recommendation of treating doctor, the hospital charges may be waied off by Medical Superintendent Office. Financial assistance is also aailable through Poor patient assistance cell, Prime Minister's Relief Fund, National Illness Assistance Fund and other such funds.
• Well-established Radiotherapy Department with therapeutic serices to both outpatients and indoor cancer patients.
• Telemedicine department.

OPERATION THEATRES:

•   The institute has fully equipped modern operation theatres, where major and minor surgeries are performed using the latest equipment and technology.
•   For routine surgeries, the respectie departments maintain waiting lists. Patients are called and operated upon as per the waiting list. But, in case of emergencies/urgencies, priority is gien to critical and serious patients.
•   Pre-Anaesthetic check up is done in PAC Room (Room No. 4014) in OPD Block before getting admitted for planned surgeries.

INTENSIE CARE UNITS (ICU):

•   The hospital has fully equipped Main ICU at 2nd floor, A-Block to proide ICU care.
•   There are specialty ICUs/Centres: - Neonatal ICU, Respiratory ICU, Lier ICU, Neurosurgery ICU, Gastroenterology ICU, Bone Marrow Transplant centre, Renal transplant Centre, Advanced Urology Centre, Burns ICU.

EMERGENCY SERICES: 

•   110 bedded Emergency Complex with 7 Operation theatres and comprehensie life-saing medical serices to the patients under one roof. It caters to medical and surgical emergencies round the clock.
•   Diagnostic facilities like X-ray/Ultrasound/ECG/ CT Scan & MRI.
•   Emergency labs for blood/urine inestigations are aailable for casualty patients round the clock.
•   The treating doctor can call any specialist/super-specialist, which is aailable on call for urgent consultation as and when required.
•   Fourteen bed post-operatie recoery ward.
•   Proision for disaster handling.
•   Facilities like Wheel chairs & Patient trolleys are aailable at the entrance.

ADVANCED TRAUMA CENTRE: 

•   100 bedded, 1 Intensie care unit and 5 Operation theatres work round the clock.
•   The centre proides immediate and specialized relief to trauma ictims coming to the hospital from the entire region.
•   It coers four main specialities i.e. Orthopaedics, Neurosurgery, Plastic Surgery and General surgery. Diagnostic facilities like X-ray, CT scan & MRI are functional round the clock.
•   Facility of Blood Bank.
•   Facilities like Wheel chairs & Patient trolleys are aailable at the entrance.

ADVANCED PEDIATRIC CENTRE:

•   243 bedded hospital, 2 Intensie Care Units and 4 operation theatre.
•   State-of-art facilities for complex and serious diseases of children.
•   It has Department of Pediatrics with its specialties and Department of Paediatric Surgery as its main constituents. There are specialties of Neonatology, Allergy & Clinical immunology, Paediatrics Intensie are, Paediatric Pulmonology, Haematology, Rheumatology and Oncology, Neuro Deelopment unit, Clinical Genetics, Paediatric Endocrinology, Physical anthropology, Child psychology and Community Pediatrics.

ADVANCED CARDIAC CENTRE:

•   250 bedded hospital, 3 Intensie Care Units and 4 operation theatres and 4 Cath Labs.
•   State-of-art facilities for Cardiology and Cardioascular and thoracic surgeries.
•   OPD, indoors, labs like Cath, ECG, ECHO & Stress (TMT) & Holter monitoring.
•   General and priate wards.
•   Special clinics (Arrhythmia clinic, Heart failure clinic, Cardiac obstetrics clinic & paediatric cardiac clinic), on Tuesday and Thursday function from 2:00pm. It has fully equipped 46 bedded cardiac surgery facility as well as coronary care unit and three fully equipped cardiac cath labs with facility to do coronary angioplasties, deice closure for congenital heart defects Radiofrequency ablation procedures for Arrhythmia treatment.
•   Centre has four state of the art modular Operation Theatres and one emergency operation theatre for cardiac and thoracic surgical procedures.  
•   Centre has facilities for Holter monitoring, TMT, 2D and 3D Echocardiography, CT and MRI scans as well as Nuclear medicine lab for diagnosing cardiac diseases.
•   Centre is performing 1500 cardiac surgeries eery year and one third of these being in children with congenital heart defects.

ADVANCED EYE CENTRE:

•   100 bedded hospital and 5 operation theatres.
•   State-of-art facilities to proide highest leel of eye care serices.
•   New advanced technologies like Optical Coherence Tomography, Heidelberg Retinal Tomography, Confocal Specular Microscopy etc.
•   All sophisticated ocular surgical procedures iz: IOL Implants for complicated cataracts, Lasik Surgery, Endoscopic DCR surgery, Laser Surgery etc are done.
•   Eye Helpline:  + 91 9814014464

NEW OPD BLOCK:

•   Fie Storey building with six minor operation theatres.
•   Consultation is proided to approximately 10,000 persons eery day.
•   Thirty-two registration counters with separate side windows are aailable for senior citizens/freedom fighters/handicapped and females.
•   Comprehensie diagnostic and therapeutic serices under one roof.
•   Diagnostic serices including laboratory and radiological inestigations.
•   112 special clinics.
•   Anti Retro-iral Therapy (ART) and Integrated counselling & Treatment centre (ICTC) centre for HI/AIDS patients.
•   A Day Care Centre
•   Pharmacy
•   Wheel chairs, Patient trolleys etc. are aailable at the entrance of OPD.
•   OPDs hae waiting hall with chairs along with Ts, lifts, ramps and public utilities like drinking water & toilets etc. at each floor.
•   Multi storey paid parking for ehicles.
•   Free shuttle serice.

OPD schedule: For OPD schedule, please isit our website: http://pgimer.edu.in

SPECIALITY SERICES 

SUPER SPECIALTY SERICES:

SPECIAL CLINICS

clinics schedule: For special clinics schedule, please isit our website: http://pgimer.edu.in

8.OTHER MEDICAL SERICES

BLOOD BANK:

  A licensed Blood Bank is aailable in the hospital.

  The Blood Bank is also the zonal testing centre for HI.

  Blood donation timing: Monday to Friday    - 9:00 am-6:30 pm

                                            Saturday & Sunday   -9:00 am-5:00 pm

                                            Gazetted Holiday      -9:00 am-5:00 pm

TELE-EVIDENCE

Tele-conferencing was started at the PGIMER in 2014, which was launched in the hospital under the e-courts project initiated by the Punjab and Haryana High Court.

The doctors used to trael long distances to appear before court but after the launch of Tele-eidence facility they don’t need to appear physically in court which resulted saing of

•   Precious man-hours of doctors
•   Saing of trael expenditure
•   Less strain to doctors, more patient satisfaction
•   Speedy deliery of justice due to ideo conferencing

ROTTO

PGIMER is entrusted with a distinct and important responsibility of its designation as ROTTO (Regional Organ & Tissue Transplant Organisation) for Northern States under the aegis of National Organ & Tissue Transplant Programme (NOTP), Directorate General of Health Serices, Ministry of Health & Family Welfare, Got. of India in Noember, 2015.  ROTTO has achieed recognizable success since its inception in March, 2016.

With a fully equipped and modern office in Research Block B, ROTTO has helped sae 336 lies with 147 cadaer organ donations.

AYHUSHMAN BHARAT

Ayushman Bharat, a flagship scheme of Goernment of India launched on 23^rd Sept’2018 has been implemented in PGIMER w.e.f Oct.’2018.

Fie Counters hae been set up in the institute to coer all centers i.e. Nehru Hospital, Advanced Trauma Centre, Advanced Paediatric Centre, Advanced Cardiac Centre, Advanced Eye Centre to ensure the continuity in the chain of serices, required for the patient treatment right from admission to discharge and filing of claims.

BIOMEDICAL WASTE MANAGEMENT

The Institute has entered into a MOU with a Biomedical Waste Treatment Facility (BWTF) authorized by CPCC (Chandigarh Pollution Control Committee) for transportation, treatment and final disposal. Waste disposal is done as per the established rules and utmost care is taken to keep the premises neat and clean. 

9.LABORATORY SERICES & TIMINGS:

Emergency Lab                                                      : 24 hours, all days

Routine Inestigations         
                        Week Days (Monday-Friday)              : 8:00am-5:00pm
                        Saturday                                              : 8:00am-1:00pm
                        Sunday  & Gazetted Holidays             : Closed

Collection Timing                 
                        Week Days (Monday-Friday)              : 8:00am-12:00 pm (Indoor) 
                                                                              : 8:30am-12:30 pm (OPD)

                        Saturday                                         : 8:30am-11:00 am (Indoor & OPD)

Reports are made aailable in shortest possible time. For poor patients, test charges are waied partially or fully on the recommendation of the treating Consultant by the Medical Superintendent.

HOSPITAL CHARGES: - For hospital charges, please isit our website  (http://pgimer.edu.in)

10.PUBLIC FACILITIES

Sarai

The PGIMER also proides accommodation to the needy and poor patients who come from far off places for treatment, at nominal and affordable rates in the Sarai.  These Sarais are a boon for these poor patients who cannot afford accommodation elsewhere. There are different types of accommodation in the sarais such as dormitories, independent rooms with common toilets and rooms with attached bath.

  Presently, there are three Sarais (Rotary, Hari and Janta) owned by the PGI in which 104 independent rooms and 184 dormitory beds are aailable.

Bank SERICES

• The State Bank of India has full-fledged branch in the campus haing ATM facilities in Nehru Hospital, Advanced Trauma Centre, and Advanced Cardiac Centre for conenience of public.            
• ATM of Union Bank is aailable in Advanced  Eye Centre.
• ATM of PNB in New OPD

Post Office, Trael Agency and Shopping Complex are for the conenience of staff and public.

11.UNDERGRADUATE AND POST GRADUATE COURSES AAILABLE:

B.Sc. (Medical Technology) Paramedical Courses

Nursing Courses

Post Graduate Courses

M.Sc./MLT Courses

Fellowship Courses

12.GRIEANCE REDRESSAL

•   There may be occasions when serices will not be up to the expectations of the public. Please do not hesitate to register your complaint. It will help us sere better.
•   Suggestion Boxes are placed at different places in the PGI (Nehru Hospital, Emergency, APC, New OPD Block and Advanced Cardiac Centre) for the coneniences of isiting public and patients.
•   isitor books are kept in priate wards.
•   Suggestions are regularly ealuated and implemented whereer applicable.
•   Senior Medical Officer takes care of Emergency block complaints, which includes medico-legal cases.
•   Medical Superintendent can be met between 2:30 pm and 3:30 pm on all working days.
•   Following officers  can be contacted in case of a problem or a grieance:

• Faculty Member, Hospital administration Incharge for Nehru Hospital.
• Faculty Member, Hospital administration Incharge for New OPD & Advanced Eye Centre
• Faculty Member, Hospital administration Incharge for Emergency & Trauma Centre
• Faculty Member, Hospital administration Incharge for Advanced Cardiac Centre
• Redressal and Grieances Committee comprises of senior faculty members.

13.USER RESPONSIBILITIES:

•   We seek support from our aluable users for achieing success in our mission of patient care serices.
•   Please try to appreciate the arious constraints, under which the hospital operates and proides care to 10,000 OPD patients & 400-500 Emergency (Medicine/Surgery and Trauma) patients on daily basis.
•   Follow the laid down rules/ regulations inside the hospital campus.
•   Maintain calm and cool and do not cause inconenience to other patients.
•   Help us to keep hospital premises neat and clean.
•   Show isitor pass at arious entry points and help us to maintain peace and order in hospital premises. isitors are allowed only during notified isiting hours.
•   Use hospital resources/ facilities with care without damaging/spoiling hospital property.
•   Beware of Touts & unauthorized persons. Don't indulge in any sort of unauthorized money transactions.
•   The Hospital is a ‘No Smoking Zone’.
•   Feedback and constructie suggestions are always welcome/ appreciable.
•   Wheel chairs, patient trolleys etc. are aailable free of charge at the entrance of each patient care area.
•   Please help us sere you better facilities aailable are suggest to change without any prior notice.